Privacy Policy

1. Information We Collect

When you use Loving Farewell, we collect information necessary to coordinate your pet's end-of-life care. This includes:

• Contact information: Your name, email address, phone number, and home address
• Pet information: Your pet's name, species, age, weight, and health conditions
• Scheduling preferences: Preferred dates and times for the appointment
• Payment information: Credit card details processed securely through Stripe (we never store your full card number)
• Stories and memories: Any personal stories or special requests you share with us

We also collect basic usage data (pages visited, time on site) through privacy-respecting analytics to improve our service.

2. How We Use Your Information

We use your information to:

• Coordinate your pet's appointment with our veterinary partners
• Process payment for services and memorial keepsakes
• Send appointment confirmations and important updates
• Fulfill memorial keepsake orders (portraits, urns, jewelry, etc.)
• Improve our service and website experience

We will never use your information for marketing purposes without your explicit consent. We understand this is one of the most difficult times in your life, and we treat your information with the care and respect it deserves.

3. Information Sharing

We share your information only with parties directly involved in providing your service:

• Veterinary partners (primarily Lap of Love Veterinary Hospice): Your contact information, pet details, and scheduling preferences so they can coordinate the appointment
• Stripe: Payment processing only. Stripe handles your card information under their own privacy policy
• Memorial keepsake vendors: Only the information needed to fulfill your specific keepsake orders
• Email service provider: Your email address to send transactional messages (confirmations, reminders)

We do not sell, rent, or trade your personal information. We do not share your data with advertisers or data brokers.

4. Data Security

We protect your information using industry-standard security measures:

• All data transmitted over HTTPS (encrypted in transit)
• Payment processing handled entirely by Stripe (PCI-DSS compliant)
• Database access restricted to authorized personnel only
• Regular security reviews of our systems

5. Data Retention

We retain your session data for as long as needed to provide our service and fulfill any keepsake orders. After your service is complete and all orders are fulfilled, we retain basic records for up to 2 years for customer support purposes.

You may request deletion of your data at any time by contacting us at hello@lovingfarewell.com.

6. Cookies and Analytics

We use minimal, privacy-respecting analytics to understand how visitors use our website. We do not use third-party advertising cookies or tracking pixels.

Essential cookies may be used to maintain your session while using our booking process. These are strictly necessary for the service to function and cannot be disabled.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Delete your personal information
• Withdraw consent for optional communications

To exercise any of these rights, contact us at hello@lovingfarewell.com. We will respond within 30 days.

8. Children's Privacy

Our service is intended for adults (18 years and older). We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website.

Contact Us

If you have questions about this privacy policy or how we handle your data:

Loving Farewell

Email: hello@lovingfarewell.com